Advice and answers from the Commiss.io Team

Looking for an article on safe selling? It's over here!

Working with a new creator, or through a new platform (hi!), can be intimidating. Commiss.io aims to make it easier by creating an environment where both clients and creator are protected every step of the way. Here are just a few of the ways Commiss.io helps you stay safe: 

Creator and Buyer Ratings

At the conclusion of every project, you'll be asked to rate the creator. The creator will also have the opportunity to rate you. Ratings can encapsulate a number of factors, including conduct, friendliness, and timeliness. 

Creator ratings can also give you an idea of the experience other clients have had with the creator in the past. 

Patterns of low ratings also give us the opportunity to reach out and offer assistance when needed. In cases where a creator or buyer receives a number of low ratings, we will attempt to offer guidance to improve their ratings in future projects. If the pattern does not improve, we may limit the individual's ability to engage in future projects. 

Refund Policy

Commiss.io offers refunds as outlined in our Cancellation and Refund Policy. For custom projects, creators can select from a number of cancellation policies displayed on the listing page. You should review these before requesting a project. 

For custom projects, you'll never be charged before the start of a project. In all cases, a full refund is always available in the event of a material misrepresentation by the creator, or if an issue on the creator's end requires them to cancel. 

Dispute Resolution

If there's ever an issue between you and the creator, you can contact our support team at any time. We always recommend you try to solve the issue yourselves first, but if that failed or you're not comfortable, we're always available. 

When resolving disputes, Commiss.io staff will (with your permission) fully review the situation and help mediate the dispute between you and the creator. If a mutually agreeable outcome isn't possible, we'll work to resolve the issue in a way that is fair to all parties in the circumstances.

Privacy and Security

We take privacy and security very seriously. Your payment information will not be shared with the creator. Commiss.io staff have very limited access and cannot see your full payment information in any case. You can read more in our Privacy Statement.

We take steps to ensure that your interactions with Commiss.io are secure. All pages on Commiss.io are secured using TLS and strong cyphers. In other words, your data is encrypted in transit between your computer and our servers.

When making a payment, your information is shared with Stripe, our payment processor. They help process millions of payments for major companies including Lyft and Instacart. Our payment processor sends Commiss.io a token that represents your payment, and that's all we see.

Stripe is a Level 1 PCI compliant processor, which is a fancy way of saying they meet the top of industry standards for credit/debit card security. They're pretty awesome. 

Questions?

If you've got any questions, you can reach out to us at any time. Seriously! We're happy to respond, and sometimes a little lonely. Just click the chat icon in the bottom right hand corner, type something up, and we'll get back to you as soon as we can!

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